1. About These Terms
These Terms & Conditions apply to locksmith services supplied by Crownshield Locksmiths Ltd (“we”, “us” or “our”).
By instructing us to carry out work, you (“the customer”, “you” or “your”) agree that these Terms & Conditions will apply to the services provided, subject always to your statutory rights.
Nothing in these Terms & Conditions is intended to exclude or restrict any rights that cannot legally be excluded or restricted.
2. Our Services
Crownshield Locksmiths Ltd provides residential and commercial locksmith services, including but not limited to:
• Emergency lockouts and entry
• Lock repairs and replacements
• Lock changes and security upgrades
• uPVC and multipoint locking systems
• Door and window security
• Commercial locking systems
• Master key systems
• Digital and code locks
• Communal entrance locks
• Key cutting where applicable
All services are subject to availability.
We reserve the right to refuse work where we reasonably believe that carrying out the work would be unlawful, unsafe or outside the scope of the services we provide.
3. Quotes, Pricing & Additional Work
Any price or estimate provided before attendance may be based on information supplied by the customer.
If, upon inspection, the lock, door, fault or work required is materially different from that described when the booking was made, the price may need to be revised.
Where reasonably practicable, we will explain any additional work or charges and obtain the customer's agreement before proceeding.
Unless expressly stated otherwise, quotations do not include additional work, parts or materials that could not reasonably have been identified before inspection.
4. Call-Out, Labour & Emergency Charges
A call-out charge may apply depending on the location, time of attendance and nature of the service required.
Labour may be charged at our standard or emergency rate. Different rates may apply for evenings, nights, weekends, bank holidays and emergency attendance.
Where possible, applicable charges will be explained before attendance or before work begins.
5. Parts & Materials
Locks, cylinders, mechanisms, hardware and other materials supplied as part of the work will be charged in addition to labour unless expressly included within an agreed price.
Where reasonably practicable, the cost of required parts or materials will be explained before installation.
Where an exact replacement is unavailable, we may recommend a suitable alternative.
Nothing in these Terms & Conditions affects the customer's statutory rights in relation to goods supplied.
6. Payment
We may accept payment by:
Cash
Debit or credit card
Commercial, property management and account customers may be provided with separate payment terms by prior agreement.
Where payment becomes overdue, we reserve the right to recover interest, compensation and reasonable recovery costs where permitted by law.
7. Cancellations
If you wish to cancel an appointment, you should contact us as soon as reasonably possible.
Where a locksmith has already been dispatched, has begun travelling to the property or has incurred costs in connection with the booking, a reasonable call-out or cancellation charge may apply where permitted by law.
Nothing in this section affects any statutory cancellation rights available to consumers.
Where you specifically request that services begin during any applicable statutory cancellation period, your cancellation rights may be affected once work has commenced or been completed.
Different rules may apply to urgent repairs or maintenance specifically requested by a consumer.
8. Emergency Call-Outs & Arrival Times
We aim to respond to emergency call-outs as quickly as reasonably possible.
Any arrival time provided is an estimate and is not guaranteed.
Attendance may be affected by traffic, weather, road closures, previous emergency jobs, availability of locksmiths or circumstances outside our reasonable control.
We are not responsible for delays caused by circumstances outside our reasonable control.
9. Authority to Instruct Us
By requesting locksmith services, you confirm that you are the owner, tenant, occupier, managing agent or another person authorised to request the work at the relevant property.
We reserve the right to request identification or other reasonable evidence that you have authority to instruct us.
If we are not reasonably satisfied that you are authorised to gain access to or alter the security of a property, we may refuse to carry out the work.
The customer is responsible for ensuring that any necessary permission from the property owner, landlord, managing agent or other relevant party has been obtained.
10. Access & Customer Responsibilities
The customer must provide reasonable and safe access to the property and the area in which the work is to be carried out.
You must provide accurate information, so far as reasonably possible, regarding the problem and any relevant circumstances.
We may suspend or refuse work where conditions are unsafe, threatening, unlawful or otherwise unsuitable for our locksmith to work in.
11. Non-Destructive & Destructive Entry
Where appropriate, we aim to use non-destructive methods of entry.
However, non-destructive entry cannot be guaranteed. Certain locks, security systems, faults or circumstances may require drilling, cutting, lock replacement or another destructive method of entry.
Where reasonably practicable, we will explain this and obtain authorisation before carrying out destructive entry.
Damage that is reasonably necessary to gain authorised entry or complete agreed work will not constitute defective workmanship provided reasonable care and skill have been exercised.
12. Existing Damage & Faults
We are not responsible for defects or damage that existed before our work commenced or that arise from matters outside our reasonable control.
This may include:
• Existing damage to doors, frames or windows
• Worn or defective locks and mechanisms
• Poor previous installation or repairs
• Structural movement or defects
• Misaligned doors or frames
• General wear and tear
• Defective third-party equipment
If we identify an existing problem that may affect the work, we will endeavour to inform the customer where reasonably practicable.
13. Workmanship & Parts
We provide a 12-month workmanship warranty on work carried out by Crownshield Locksmiths Ltd unless otherwise stated in writing.
The workmanship warranty covers faults arising directly from our workmanship.
It does not cover faults or damage caused by:
• Misuse or neglect
• Accidental or deliberate damage
• Normal wear and tear
• Attempted repairs or alterations by another person
• Building movement or door/frame misalignment occurring after our work
• Failure or defects in unrelated components
• Use contrary to manufacturer instructions
Any manufacturer's guarantee or warranty applicable to parts supplied will be passed on or honoured where applicable.
Nothing in this section affects your statutory rights.
14. Liability
Crownshield Locksmiths Ltd will carry out services with reasonable care and skill.
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
We will not be responsible for losses that were not reasonably foreseeable when the contract was formed or that result from circumstances outside our reasonable control.
Where the customer is acting wholly or mainly in the course of a business, we will not be liable for loss of profit, loss of business, loss of revenue, loss of anticipated savings or indirect or consequential loss, except where such liability cannot lawfully be excluded.
Nothing in these Terms & Conditions limits the statutory rights of consumers.
15. Parking, Tolls & Other Charges
Where incurred in connection with attending or completing a job, additional location-related charges may be added to the invoice.
These may include:
• Parking charges
• London Congestion Charge
• ULEZ charges where applicable
• Dartford Crossing charges
• Blackwall or Silvertown Tunnel user charges
Other tolls or access charges reasonably incurred in reaching the property
Such charges will normally be charged at the amount incurred.
Any parking penalty or similar charge resulting from our own failure to comply with applicable parking restrictions will not be passed on to the customer.
16. Commercial, Property Management & Account Customers
Separate arrangements may apply to commercial customers, landlords, letting agents, property managers, facilities management companies and other account customers.
Where agreed, these may include purchase order requirements, agreed labour rates, invoicing procedures and payment terms.
A person instructing us on behalf of a business or property organisation confirms that they have authority to approve the requested work.
Where additional work is identified, we may require approval before proceeding unless prior authority or an agreed spending limit has been provided.
Where separately agreed written commercial terms conflict with these Terms & Conditions, the separately agreed terms will take precedence to the extent of that conflict.
17. Complaints
We aim to provide a professional and reliable service.
If you are dissatisfied with work carried out, please contact us as soon as reasonably possible so that we have an opportunity to investigate and, where appropriate, rectify the issue.
Where possible, complaints should be raised within 14 days of becoming aware of the issue.
We will aim to deal with complaints promptly and fairly.
18. Data Protection
We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.
Personal information may be used where necessary to manage bookings, provide services, communicate with customers, process payments, maintain business records and comply with legal obligations.
Further information about how personal information is handled should be provided in our Privacy Policy.
19. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, nothing in these Terms & Conditions affects any rights you may have regarding where legal proceedings may be brought.
For business customers, unless otherwise agreed in writing, the courts of England and Wales will have jurisdiction over disputes arising from the services provided.
20. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version applicable to a booking will normally be the version in force when the customer instructs us to provide the service.
January 2026
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