1. Introduction
These Terms & Conditions govern all locksmith services provided by Crownshield Locksmiths (“we”, “us”, “our”). By booking or receiving our services, the customer (“you”, “your”) agrees to these terms.
2. Services Provided
We offer a range of locksmith services, including but not limited to:
All services are subject to availability.
3. Pricing & Payment
3.1 Call‑Out Fees
A call‑out fee may apply depending on your location, time of day, and service required. This will be confirmed before attendance whenever possible.
3.2 Labour Charges
Labour is charged at our standard or emergency rate, depending on the time of service. Rates may vary for evenings, weekends, and bank holidays.
3.3 Parts & Materials
Any parts, locks, or materials supplied will be charged in addition to labour. Prices will be confirmed before installation where possible.
3.4 Payment Terms
Payment is due immediately upon completion of the service unless otherwise agreed in writing.
We accept:
We reserve the right to charge late payment fees for overdue invoices.
4. Cancellations
4.1 Customer Cancellations
If you cancel after a locksmith has been dispatched, a call‑out fee may still apply.
4.2 Company Cancellations
We reserve the right to cancel or reschedule appointments due to unforeseen circumstances (e.g., emergencies, staff illness, safety concerns).
5. Emergency Services
Emergency call‑outs are prioritised but cannot be guaranteed within a specific timeframe.
Arrival times are estimates and may vary due to traffic, weather, or other operational factors.
6. Customer Responsibilities
You confirm that:
We reserve the right to refuse service if we suspect unlawful activity or unsafe conditions.
7. Damage & Liability
7.1 Non‑Destructive Entry
We always aim to use non‑destructive methods. However, in some cases destructive entry may be necessary. You will be informed before proceeding.
7.2 Existing Faults
We are not responsible for damage caused by:
7.3 Liability Limits
To the fullest extent permitted by UK law, we are not liable for:
Our total liability is limited to the cost of the service provided.
8. Warranties
8.1 Labour Warranty
We provide a 12‑month warranty on workmanship unless otherwise stated.
8.2 Parts Warranty
Parts are covered by the manufacturer’s warranty only.
Warranties do not cover misuse, accidental damage, or tampering by third parties.
9. Complaints
If you are unhappy with our service, please contact us within 14 days.
We will investigate and aim to resolve complaints promptly and fairly.
10. Data Protection
We handle your personal data in accordance with UK GDPR and the Data Protection Act 2018.
Information is used solely for providing services and will not be shared with third parties except where legally required.
11. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be handled by the courts of England and Wales.
12. Additional Charges (Parking, Tolls & Congestion Zones)
In addition to labour and parts, the following charges may apply depending on the service location:
These charges will be added to the final invoice at cost.
13. Updates to These Terms
We may update these Terms & Conditions from time to time.
The version published on our website at the time of service will apply.
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